Our Services

Innovative, end-to-end software solutions

Delivering train operating companies across Great Britain – swiftly, flexibly, and with an innovative approach.

Comprehensive SaaS platforms for train operating companies

Ticketing Platform

Fully responsive web and mobile applications empowering your customers to search, book and pay for journeys across Great Britain. Our platform integrates seamlessly with rail industry systems and payment gateways.

Customer Service User Interface (CSUI)

A powerful backend dashboard for your customer service staff to manage customer accounts, payment vouchers, sTickets, smartcards and more – all from one intuitive interface.

Account-Based Ticketing (ABT)

Customers increasingly expect to be able to ‘tap in’ and ‘tap out’ on their journeys. We helped Govia Thameslink Railway roll out keyGo in 2018 as their Account-Based Ticketing (ABT) solution. This advanced system, integrated with our CSUI, incorporates Railcard discounts and takes into account customers’ season tickets.

Delay Repay Claim Portal

Built in partnership with our technology provider iBlocks, our portal supports automatic Delay Repay (ADR) claims, reduces your customer service workload, and enhances customer satisfaction.

Frontend UX & CX Design

Collaborative Prototyping

Work alongside our specialists to refine your ideas into clickable prototypes – walking through user journeys before a single line of code is written.

Turnkey Implementation

Hand off your designs and let us deliver a fully managed frontend build, optimized for accessibility, performance, and brand consistency.

Powerful Backend Systems

Microservices & Platforms

From discrete microservices to complete, enterprise-grade platforms, our experts can handle any scope. We designed all our own backend systems from scratch to support our services.

AWS-Based Hosting

We architect and maintain bespoke cloud infrastructures on Amazon Web Services, ensuring high availability, security compliance, and cost-effectiveness.

Robust Database Architecture

SQL Design & Implementation

Tailored schemas that scale with your data volumes – season tickets, passenger profiles, transaction histories – and perform under peak loads.

Performance Tuning

In partnership with specialist consultants, we help optimise your queries, indexing strategies and partitioning to deliver fast, reliable responses.

Native Mobile Development

iOS & Android Expertise

Our in-house and offshore teams build smooth native apps that maximise engagement and retention. We offer industry-first in-app features, such as amendable sTickets and Digital Railcards.

App Store Management

End-to-end support for testing, submission, updates, and analytics monitoring ensures your app remains compliant and maximises review scores.

Consultancy & Industry Insight

Tap into our collective experience working with major UK train operators:

  • Strategic Roadmapping
  • Technology Audits & Recommendations
  • Short or Long Term Engagements

Whether you need high-level guidance or hands-on support, our consultants bring fresh perspectives and proven experience to every project.

Why OnTrack Retail?

Industry-First Innovation

Pioneers of Account-Based Ticketing (ABT), Auto Delay Repay (ADR), digital season ticket changeovers and other leading developments.

Client-Centric Flexibility

Bespoke software, aligned with your business requirements – no “one-size-fits-all”.

Rapid Go-Live

Agile implementation cycles ensure we can get you up and running quickly.

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on
board

We’ve built a great team with unique and varied expertise. Get in touch to discuss your project.
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